Ngoc Mai Hotel - Hanoi

7-17 Cua Dong Street, Hoan Kiem District, Hanoi, Vietnam  show map
 3 stars
  • Overview
  • Location
  • Guest reviews
  • Facilities
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Ngoc Mai Hotel - Hanoi

Free Wi-Fi

Free Wi-Fi in rooms

Free parking
Luggage storage
24-hour

24-hour check-in

24-hour reception

Food/ Drinks

Bar/ Lounge area

Cafe

Shuttle

Paid airport shuttle

Spa and relaxation

Massage

Spa & wellness center

Laundry

Self-service laundry

Overview

The traditional 3-star Ngoc Mai Hotel lies within a 15-minute walk of Thang Long Ca Tru Theatre. The hotel occupies 10 floors and was renovated in 2008.

The city center is 10 minutes' walk of the property. A theater and a temple lie a short distance away.

Guests can reach Ngoc Mai Hotel by car from Noibai International airport in 30 minutes.

Rooms

The hotel comprises 40 rooms equipped with an in-room safe, satellite TV, climate control, a refrigerator and a work desk. Some rooms at Ngoc Mai Hotel have a view over the lake. The rooms offer modern decor.

Eat & Drink

A breakfast is served in the restaurant. The property is located near a train station, about 150 meters from Bao Lam and Gia Thuyen Pho serving a wide selection of dishes.

Services

Guests can rent bicycles on site.

Relax

A spa area, a steam room and a sauna are available for guests' relaxation.

Internet

Wireless internet is available in the hotel rooms for free.

Guest Parking

Private parking is possible at a location nearby for free.

Year renovated:   2008.  Number of floors:   10.  Number of rooms:   40.

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Facilities

General

  • Non-smoking rooms
  • Free Wi-Fi
  • Free parking
  • Safe deposit box
  • 24-hour check-in
  • 24-hour reception
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • Security
  • Elevator
  • Currency exchange
  • ATM/Cash machine
  • Hairdresser
  • Ice machine
  • Mobile phone network

Services

  • Paid airport shuttle
  • Room service
  • Bicycle rental
  • Self-service laundry
  • Tours/Ticket assistance

Dining facilities

  • Continental breakfast
  • Restaurant with air conditioning
  • Cafe
  • Bar/ Lounge area

Meeting facilities

  • Business center
  • Fax/Photocopying

Children's facilities

  • Babysitting/Child services

Leisure facilities

  • Spa & wellness center
  • Sauna
  • Massage

Room facilities

  • Free Wi-Fi in rooms
  • Air conditioning
  • In-room safe
  • Mini-bar
  • Living room
  • Terrace
  • Balcony
  • Wardrobe
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Bathroom
  • Bathtub
  • Shower
  • Hair dryer

Self-catering

  • Refrigerator

Media

  • Cable/ Satellite television
  • Telephone

Policies

CHECK-IN / CHECK-OUT

Check-in from 3 pm FREE
Check-out until 11 am FREE

Children and extra beds

Maximum capacity of extra beds in a room is 2. 

Pets

Pets are allowed on request.

How to reach hotel

hotel Ngoc Mai Hotel - Hanoi Hanoi location
Show big map »

Hotel Address:

7-17 Cua Dong Street, Hoan Kiem District, Hanoi, Vietnam

Get directions
City Center
  • Hanoi
    1400 ft
Airports
Train Stations
  • Ga Hà Nội Railway station
    4600 ft
  • Ha Noi Railway station
    4600 ft
Restaurants
  • Com Ga Hoi An (Hoi An Chicken Rice)
    200 ft
  • Highway4 Restaurant, Bat Su (cuisine: Vietnamese)
    400 ft
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  11 am
  • Year renovated:
    2008
  • Number of floors:
    10
  • Number of rooms:
    40

Hotel Awards

VietnameseHOTEL AWARDSRecommendedHanoiNgoc Mai Hotel

According to guest reviews, the hotel has been rated as
Best Family Hotels in Vietnam

Use Badge

Rooms and availability

Ngoc Mai Hotel Location

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  • Airports
  • Underground stations
  • Train stations
  • Parks
  • Tourist attractions
  • Museums
  • Convention centers
  • Stadiums
  • Food and meals
  • General

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What's nearby

Tourist attractions

  • Hoan Kiem Lake3000 ft

Popular areas

  • City Center1000 ft

Places of interest

  • Chợ Đồng Xuân Market1700 ft
  • Lenin3000 ft
  • Ho Chi Minh-Mausoleum3000 ft
  • National Assembly Building3000 ft
  • Ha Long Bucht3000 ft
  • Quan Su Temple3700 ft

Monuments and Landmarks

  • Bach Ma Temple1400 ft
  • Hanoi Citadel1400 ft
  • Dong Xuan Market1700 ft
  • Old City Gate2000 ft
  • Ha Noi Flag Tower2000 ft
  • St. Joseph Cathedral2300 ft
  • Ngoc Son Temple2300 ft
  • Cua Bac Church3000 ft
  • Long Bien Bridge3300 ft
  • Hoa Lo Historical Prison3300 ft
  • Friendship Cultural Palace4000 ft

Museums

  • Vietnam Military History Museum2000 ft
  • Historical Military Museum2000 ft
  • Vietnam Fine Arts Museum3700 ft

Theaters

  • Thang Long Water Puppet Theater2700 ft

Local attractions

  • Ho Chi Minh Museum5200 ft
    19 Ngoc Ha St, Hanoi
  • Museum of History 1.0 mi
    1 Trang Tien St., Hanoi
  • West Lake1.1 mi
    Ba Dinh District, Hanoi
  • Opera House 1.0 mi
    1 Trang Tien St, Hanoi
  • Museum of the Revolution1.0 mi
    25 Tong Dan St., Hanoi

Near the hotel

  • Old Quarter1400 ft
  • Golden Bell Show2100 ft
    No.72, Hang Bac St, Hanoi
  • Vietnam Military History Museum2400 ft
    28A Dien Bien Phu St., Hanoi
  • Ancient House2400 ft
    87 Ma May Street, Hanoi
  • Den Quan Tran Vu1400 ft
    Thanh Nien, Hanoi
  • Hanoi Flag Tower2300 ft
    Vietnam Military History Museum, Hanoi
  • Ha Noi Gallery2400 ft
    42 Cau Go St, Hanoi, Hanoi

Restaurants nearby

  • Com Ga Hoi An (Hoi An Chicken Rice)200 ft

    Address: 1 Cua Dong St, Hoan Kiem Dist

  • Cha Ca Thuy Hong400 ft

    Address: Hang Ga, Hoan Kiem

    59% likes this, based on 8 reviews
    Cuisine: Vietnamese

  • Bao Lam400 ft

    Address: 42 Bat Dan Street
    Phone: 0438251800

    89% likes this, based on 27 reviews
    Cuisine: Vietnamese

  • Highway4 Restaurant, Bat Su400 ft

    Address: 25 Bat Su
    Phone: +84 4 3926.0639

    75% likes this, based on 69 reviews
    Cuisine: Vietnamese
    Price Range: USD 11 - USD 16

  • Gia Thuyen Pho400 ft

    Address: 49 Bat Danh Street

    81% likes this, based on 24 reviews
    Cuisine: Vietnamese

Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  11 am
  • Year renovated:
    2008
  • Number of floors:
    10
  • Number of rooms:
    40

Hotel Awards

VietnameseHOTEL AWARDSRecommendedHanoiNgoc Mai Hotel

According to guest reviews, the hotel has been rated as
Best Family Hotels in Vietnam

Use Badge

Cities nearby

Ngoc Mai Hotel Reviews

Guest reviews are submitted by our customers after their stay at Ngoc Mai Hotel

Average guest rating

6.6out of 10
Good
Based on 17 reviews

Guest reviews

  • Family with children
    4.2

    Very noisy, serving mostly very inconsiderate Chinese travelers who are not mindful of other guests. No fire alarms or safety exits, stairwells blocked with chairs

  • Older travelers
    8.8

    Ưe pảrticulảrly liked the helpfulness and friendly, relãxed mannẻr òf the staff, ưho ưerê ảpproachable and ẻxtremely ưilling to assist.

  • Single
    5.0

    Beds facilities noise from renovation next door

  • Older travelers
    8.2

    Good location in old town, close to many important monuments and sights. Friendly staff. Good breakfast.

    The hotel was not quite what the website promised: no balconies and not overlooking Hoan Kiem Lake. Building noise disturbed

  • Older travelers
    9.2

    The friendly staff at Ngoc Mai were a true asset. Smiling faces helping with any request make a big difference when far from home.

  • Single
    5.0

    Staff suggested a good restaurant nearby

    I found the staff very pushy - wanting to know why I wasn't returning to their hotel after my trip to Halong Bay. I did not feel at ease staying at the hotel

  • Single
    6.6

    Good position for access to Old Quarter. Breakfast ok.

    Two blackouts, which were not the hotels fault, I don't think, But made things rather difficult. Some building noise from beside and above. On checkin tried to put me in back room which I had not booked, but quickly 'found' better room.

  • Family with children
    5.4

    The price was reasonable. The rooms are small, but for a family of four, they provided three beds, which we squeezed together for the first two days. Then, when we came back from overnight at Halong Bay, they gave us two rooms for the same price.

    The day staff was fine, and tried their best to be helpful, but the night staff were a lot less so. The power went out the first night, air conditioning was lost, and the hotel did little to accommodate except put candles out in the halls. There is also a 3% surcharge for using Visa to pay, citing bank charges.

  • Family with children
    5.0

    staff were considerate to the complaints I had and seemed concerned that I was not satisfied with the hotel. They offered me a free night to compensate for the lack of sleep on night one.

    The hotel was under major renovation work at the time, which is ongoing. The hotel is separated into two parts, presumably I stayed in the part under repair, and the rooms were therefore very old and nothing like the pictures/ reviews I had read before booking. I found this misleading. i was woken by drilling in the next room at 7 am after checking in after midnight. Hence not a good nights rest.

  • Older travelers
    9.6

    An excellent small hotel, with an outstanding service. It's the ideal place to stay if you really want to know Hanoi. It's right on the outskirts of the Old Town and a block away from Hoan Kiem Lake. You are at walking distance from all major sightseeing points. The only drawback is that our room window is small but this is easy forgettable regarding the impecable cleaness of the rooms and the remarking simpathy of all the staff. Really enjoyed our time there! Will definitely stay there again next time in Hanoi.

  • Older travelers
    10.0

    This was hands down the best experience either one of us have had at a hotel anywhere! The customer service was brilliant from start to finish- from the door boys to the manager we were extremely impressed. We stayed here for just 3 nights initially but ended up staying for a total of 6 as we enjoyed the experience so much. We spent the first 3 nights in a Superior room, and were upgraded to the Dekuxe on our final night . All of the rooms are clean beautifully presented, had comfortable beds and lovely touches such as the flower petals on the bed hand basin & fresh fruit & bottled water daily . The in room laptop with free internet was great and the TV & DVD players are modern. Breakfast is good and the restaurant staff attentive and friendly. I spent my birthday there and after my partner menioned this they presented me with a lovely birthday cake at breakfast- this was very touching and just an example of the care they take with their customers. The terrace rooftop area has a view of the lake and the river and is a nice place to chill out. Cannot say enough about this place -you would be mad to stay anywhere else in Hanoi!

  • Couple
    3.2

    There is an atm in front of the hotel

    The hotel is a disaster. tried to book a trip to halong bay but the bloke couldnt give me any useful information, not one question I asked was given a straight answer. I eventually asked him to book the trip and he said he would. I went to bed and woke up at the right time, the hotel guy said 'money money' to my girlfriend while I was outside, she said I would pay when I came back, he then came out and told me he booked me in for 2 nights in a hotel on Cat Ba, I said no way I asked for the boat, you told me I was booked on the boat. LIES! Then I went to my room to lie down, he called again and said he got a boat! Then I went down with my bags and the driver told me to leave my bags behind! I told him I'm not going without my bags I'm not returning to this hotel. No chance, I was begged to stay the night but checked out, and the hotel told Booked.net I was a no-show, charged my card after I paid in cash! Apart from that, fleas, bed bugs and ants in the bed, ants all over the room, drunken guests shouting and banging on our door, terrible staff attitude etc etc. Disaster of a hotel! Went to Asia Palace the next night!

  • Couple
    5.0

    Internet use for free

    Before we arrived, we received an email with suggestions for tours/ trips. That was ok, tehy asked us for an airport pick-up. At our arrival the 'tour selling woman' has been already waiting for us. She wanted to sell us a lot of trips and we decided to book two of them: Halong Bay (2 day, 1 night) and Fansipan/ Sa Pa tour (4 days, 2 nights). The second one was too expensive with its 240$ per person. The hotel in Sa Pa was quite simple, nothing special. Additionally, there were some contents in the program which we didn't get. Such as daily drinking water for free. Therefore, we must not recommend to buy any tour in the Ngoc Mai hotel. Furthermore, we have been asked very often to book other tours - they wanted to sell a lot of them. We have had to change our room two times, every time we've been told that the other room is better for us - little bit strange. We assume that for the first time they noticed giving us a cheaper room. Second time was more strange. The wanted to rent the room with two seperate bed instead of one. But the should plan such things in advance, shouldn't they? Breakfast was simple, unfortunately the don't have any menu cards where you can choose. There are three simple "menues" every day. We stayed for two nights there and it was ok in general. But after our departure we got the information from Booked.net that we will be charged the daily rate because we didn't arrive at the hotel - ? So the staff did not work properly and wanted to take more money....

  • Group of friends
    6.6

    Breakfast

    Pushed to make booking from hotel.

How to reach hotel

hotel Ngoc Mai Hotel - Hanoi Hanoi location
Show big map »

Hotel Address:

7-17 Cua Dong Street, Hoan Kiem District, Hanoi, Vietnam

Get directions
City Center
  • Hanoi
    1400 ft
Airports
Train Stations
  • Ga Hà Nội Railway station
    4600 ft
  • Ha Noi Railway station
    4600 ft
Restaurants
  • Com Ga Hoi An (Hoi An Chicken Rice)
    200 ft
  • Highway4 Restaurant, Bat Su (cuisine: Vietnamese)
    400 ft
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  11 am
  • Year renovated:
    2008
  • Number of floors:
    10
  • Number of rooms:
    40

Hotel Awards

VietnameseHOTEL AWARDSRecommendedHanoiNgoc Mai Hotel

According to guest reviews, the hotel has been rated as
Best Family Hotels in Vietnam

Use Badge